FAQ

CONTACT 

  • HOW DO I CONTACT YAKAMOZZ?
    You can contact our customer service team via email: hello@yakamozz.com 
    **Please note that messages via Instagram Direct Message or Facebook Messenger are not going to be processed faster and are also not as effective as an email to our customer service team! We are just a team of 3 people and our customer service team will be available between Mo-Fr. And we will try to get back to you as soon as possible 🧡

  •  I CONTACTED YAKAMOZZ BUT DIDN’T GET ANY ANSWER BACK!
    Please make sure you check your email spam folder if you haven’t received any answer from us within 3 business days.

     

SHOP & ACCOUNT

  • HOW DO I KNOW MY YAKAMOZZ RING SIZE?
    If you’re looking for your ring size, you can use our size guide picture, attached to each ring in our shop. In addition to this, each product has a description including the specific product measurements. 

  • WHAT DO I DO IF I’VE FORGOTTEN MY PASSWORD TO MY ACCOUNT?
    We can not reset your password for you! If you’ve forgotten your password you’ll need to re-set it. Simply click ‘Forgot your password?’ under the user login and this will then ask for you to enter your email address. A link will be sent to that email in order to re-set the password.

  • HOW DO I DELETE MY ACCOUNT?
    Simply contact our customer service team and we will remove your account for you. 

     

ORDERING & PAYMENT 

  • WHAT PAYMENT METHODS DOES YAKAMOZZ ACCEPT?
    We accept Paypal and following Credit Cards: Visa, MasterCard and American Express. 

  •  WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?

    Our customer service team is here to help you out as quickly as possible. 

  • CAN I CANCEL MY ORDER? 
    Yes, we can cancel your order for you as long as your order hasn’t been dispatched. Please contact our Customer Service for more information. 

  • WHAT DO I DO, WHEN I HAVEN’T RECEIVED AN ORDER CONFIRMATION MAIL? 
    Please check first your email spam folder! If you still can’t find any email from us, you can contact our customer service team and we will help you as quickly as possible.

  • CAN I USE MORE THAN ONE DISCOUNT CODE OR GIFTCARD?
    Our discount codes and gift cards can’t be combined. If your code isn’t working, double check you are entering the exact code given and that the entered code is still valid. Please contact our customer service team for further assistance. 


SHIPPING & DELIVERY

  • HOW LONG DOES DELIVERY TAKE?
    Once your order has been dispatched from our warehouse in Germany, delivery times are as below:

    Germany   1-3 business days
    Austria 
    4-6 business days
    United Kingdom 4-6 business days
    United States 
    12-14 business days
    Other International 12-21 business days

*Please note that YAKAMOZZ is not responsible for any shipping delays once the package has been handed over to the shipping company! 

  • CAN I CHANGE MY DELIVERY ADDRESS? 
    Yes, we can change your delivery address for you as long as your order hasn’t  been dispatched. Please contact our customer service team for more information. 

  • CAN I TRACK MY ORDER?
    Yes, you will receive an email providing a tracking number and link once your order has been dispatched through DHL. Keep a look out in your email spam folder in case you didn't get any shipping confirmation within 3 business days after placing your order. 

  • DO YOU SHIP TO SWITZERLAND?
    No, unfortunately due to many restrictions and different regulations we had to remove Switzerland from our shipping list. 

  • WHAT DO I DO WHEN I HAVE PROBLEMS WITH MY DELIVERY? 
    If you have any troubles with your delivery please don’t hesitate to message our customer service team or contact directly the shipping company. 

  • I RECIEVED A DEFECTIVE ITEM; WHAT DO I DO? 
    Please message our customer service team within 7 days after receiving the package for further instructions. For a faster process please send us following information in your first Email: Full Name, Order Number, Name of item and a picture of the damaged good.  


    RETURNS
     

    • CAN I RETURN MY ORDER? 
      Yes! You can return your order within 30 days starting from the date of order. To be eligible for a return, your item must be: unused, in original packaging and in the same condition that you received it. Before proceeding with a return, please notify us via our Return Page on our website. 

    • WICH ITEMS CAN I NOT RETURN?
      Gift Cards and Sale Items are non-refundable. Earrings are non-refundable too for reasons of hygiene and safety. 

    • WHO PAYS FOR MY RETURN? 
      The shipping costs for the return is paid by the customer. In case of an exchange YAKAMOZZ will pay for the shipment of the new item. 

    • CAN I GET A REFUND?
      Once your return arrived and is inspected, we will send you and email to notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow for the refund process few days. 

    • WHAT DO I DO IF I HAVE RECIEVED AN INCORRECT ITEM?
      At YAKAMOZZ we take extra care to make sure we get your order right but we do occasionally make mistakes. If this does happen, please contact our customer service team within 48 hours after receiving the order for further information. 

       

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